Use case
Customer feedback management software
One system to collect, prioritize, and close the loop on customer feedback. Open source and free to self-host.
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What it does
A feedback management system that closes the loop
Replace scattered tools with one system your whole team uses.
Centralized collection with voting
One place for all customer feedback. Users submit ideas and vote on what matters most. Duplicates surface naturally, and votes quantify real demand. Public and private boards, an embeddable widget, and integrations pull feedback from existing tools.
Structured triage with AI
New feedback lands in an admin inbox for review. AI suggests categories, merges duplicates, and drafts responses. Your team focuses on decisions, not sorting. Bulk actions, keyboard shortcuts, and custom status workflows keep triage fast.
Closed loop from request to release
Collect, prioritize, build, and announce. A public roadmap links to feedback, two-way sync pushes prioritized items to Jira, Linear, or GitHub, and your changelog notifies every voter the moment a feature ships.
Fits into your existing stack
Connect feedback management to the tools your team already uses. Slack for notifications, Intercom and Zendesk for escalating support conversations, HubSpot for CRM context, and Jira for backlog sync. Feedback flows in from every channel.
The cycle
From submission to shipment in five stages
One closed loop. Every request follows the same path so nothing falls through the cracks.
- Collect — boards, widget, and integrations capture every channel
- Organize — AI categorizes, deduplicates, and surfaces trends
- Prioritize — votes, segments, and team review inform what to build
- Build — two-way sync pushes prioritized items to Jira, Linear, or GitHub
- Announce — changelog notifies voters and closes the loop on every request
Collect
Boards, widget, integrations
Organize
AI triage and deduplication
Prioritize
Votes and team review
Build
Sync to Jira, Linear, GitHub
Announce
Changelog notifies voters
FAQ
Frequently asked questions
What is customer feedback management?
Customer feedback management is the process of collecting, organizing, prioritizing, and acting on feedback from your users. A good system closes the loop — users submit ideas, your team triages them, the best ones reach your roadmap, and users get notified when they ship.
What is the best customer feedback tool?
The best tool depends on your team size and needs. Quackback combines feedback boards, voting, AI triage, a public roadmap, and a changelog in one open source platform. Self-host it with no per-user limits and full control over your data.
How do you track customer feedback?
Centralize feedback in a dedicated tool instead of spreading it across emails, Slack, and spreadsheets. Use boards to categorize by type, tags to add context, and statuses to track progress. Quackback's admin inbox gives your team a single place to triage everything.
Is there an open source feedback management tool?
Yes. Quackback is open source under the AGPL-3.0 license. It includes feedback boards, voting, AI-powered triage, a public roadmap, and a changelog. Deploy it on your own infrastructure with no restrictions.
What is the difference between a feedback tool and a survey tool?
Survey tools collect structured responses to predefined questions at a point in time. Feedback tools like Quackback are always-on — users submit ideas whenever they want, vote on each other's requests, and track status over time. They measure ongoing demand rather than one-time sentiment.
Start managing customer feedback today
Deploy in minutes. Free, open source, and built for teams that take feedback seriously.
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