Simple, fair pricing

FAQ

Frequently asked questions

What is Quackback?

A customer feedback platform: your users post ideas, vote on what matters, and follow your public roadmap and changelog as you ship. It replaces the scattered Slack threads, support tickets, and stale Trello boards where product priorities usually go to die.

How is this different from a help desk like Intercom or Zendesk?

Help desks handle what just broke. Quackback decides what to build next. Most teams run both — support tools for tickets, Quackback for the backlog those tickets feed into. On Pro and Scale, Quackback can pull feedback straight from your help desk, so the same conversation doesn't need to live in two places.

Do you offer a free trial?

Yes — 14 days on every plan, no credit card to start.

What's the difference between Basic AI and Advanced AI?

Basic AI gives every plan unlimited semantic search, so related feedback surfaces even when the wording differs. Advanced AI (Pro and Scale) adds post summaries, sentiment, auto-merge for duplicates, and inbound feedback from Slack, Intercom, and Zendesk.

Can I run multiple workspaces?

Yes — create as many as you need under a single organisation. Each workspace is billed at its own plan, and everything lands on one invoice each month.

What happens if I downgrade?

Your existing boards, posts, seats, and integrations keep working. You just can't add new ones above the lower tier's limits until you upgrade again.

What happens if I cancel?

Cancel in one click. Billing stops at the end of the period you've already paid for, and you keep full access until then. Annual plans don't refund unused months, but you can export every post and comment on the way out.

Can I self-host Quackback for free?

Yes — every feature in Cloud is in the open-source bundle, under AGPL. Bring your own server. No per-seat limits, no feature gates.