SAML single sign-on is now available
Secure access with Okta and Entra ID, automatic domain discovery, and just-in-time provisioning for your team.
Feedback and supportwithout a second subscription.
Everything you need to close the loop with your customers.Cloud or self-hosted, free to start.
Feedback
Build from what customers ask for.
Boards, voting, and a public roadmap. When you ship, everyone who asked gets the update.
Explore feedback →
Boards and voting
Customers submit requests, vote, and follow status on a public or private board.
Learn more →Public roadmap
Show what is planned, in progress, and shipped, tied to the requests behind it.
Learn more →Close the loop
Publish a changelog entry and notify every customer who voted or commented.
Learn more →Support
Answer from the same customer record.
Chat, email, and tickets in one inbox, with the request and account beside every reply.
Explore support →
Quinn AI
Quinn resolves routine questions. When it cannot, your team gets the transcript and a draft.
Learn more →From ticket to request
Turn a conversation into a feedback post without leaving the thread. The customer stays attached.
Learn more →Also in the product
Quinn AI
Quinn answers customers. Copilot assists your team.
Quinn resolves routine questions on its own. When it can't, your team gets the transcript, the sources, and a draft reply.
Explore Quinn AI →
Customer-facing assistant
Q
Quinn
AI assistant · Online
Hi — how can I help today?
I can't reset my password.
I found your account. I've sent a secure reset link that expires in 15 minutes.
Based on 2 help center articles
Message Quinn…
Team Copilot
Maya Chen · GreyfinOpen
Our security team needs SAML before rollout. Can you confirm the timeline?
Suggested reply
SAML is in progress for this quarter. I've linked Greyfin to the request, so Maya will be notified when it ships.
InsertDismiss
Copilot
Context found
SAML request · 128 votes
Roadmap · In progress
Greyfin · Enterprise
Open source
Runs where you want.Connects to what you use.
Push a request to Linear or Jira, and status flows back to the customer.
Before you switch
Common questions
Is Quackback a helpdesk or a feedback platform?
A feedback platform. Boards, roadmap, and changelog are on from day one. Support is there when you want it: same customer, same request, no copy-paste.
How does Cloud pricing work?
The Free plan covers one seat. Paid plans start at $12 per seat per month on annual billing, with a 14-day trial and no card. All AI features are included on paid plans, with a monthly dollar allowance and $10 top-up packs. Portal users are free.
Can we self-host the complete product?
Yes. The full platform is AGPL-3.0, with no feature gates. You run the infrastructure, security, backups, and upgrades. Most teams pick Cloud so they don't have to.
Can we migrate without starting over?
Yes. Quackback imports Canny and UserVoice data, supports mapped CSV imports with a dry-run preview, and exports posts, people, and conversation history whenever you need them.
Need security, procurement, or deployment details? Talk to the team.
Get started
Collect feedback. Close the loop.
Free for one seat. Cloud or self-hosted.