Quackback
For Support Teams

Resolve issues faster withvisual context and feedback

Empower your support agents with session replays, visual feedback, and analytics. Reduce tickets, improve first-contact resolution, and increase CSAT scores.

Reduce ticket volume by 30%
Improve first-contact resolution by 45%
Increase CSAT scores by 25%

Support Dashboard

Agent view
JS
Open tickets
12
↓ 25% from last week
Avg resolution
2.4h
↓ 35% from last week
Cannot save my report
From: [email protected]
New
I'm trying to save my custom report but keep getting an error message.
Session replay available
View session replayShow feedback
Instant context
Session replay
Common Challenges

Support challengesgetting you down?

Customer support teams face unique challenges when handling user issues without the right context.

  • High ticket volume
    Agents drowning in repetitive questions and easily solvable issues with no way to identify common patterns.
  • Lack of visual context
    Without session replay and screenshots, agents need lengthy back-and-forth to understand what users actually experienced.
  • Disjointed feedback collection
    No unified system to gather and analyze user feedback from across product, web, and email channels.
Support Ticket Queue
Overloaded
Cannot export data
3 days ago
Waiting for info
4
Dashboard not loading
2 days ago
Agent investigating
3
Integration error
1 day ago
Need more details
2
Account access issue
5 hours ago
Awaiting response
1
Avg response time: 24 hrs
CSAT: 65%

Support Analytics

Last 30 days
CSAT Score
94%
↑ 12% from last month
Ticket Volume
-42%
↓ from implementation
First Contact Resolution
↑ 28%
BeforeAfter Quackback
Key advantages

How Quackbackelevates customer support

Equip your agents with the context they need to deliver exceptional support, faster.

  • Contextual feedback with session replays
    Capture user interactions, screenshots, console logs, and user details for complete diagnostics.
  • Visual feedback analytics
    Identify common issues and friction points to proactively reduce ticket volume.
  • Improved first-contact resolution
    Solve problems effectively on the first interaction with complete visual context.
  • Integrated CSAT measurement
    Use targeted surveys to measure satisfaction and identify improvement areas.

Support Workflow

Issue to resolution
3
1
User submits feedback
Captures context automatically
"I'm getting an error when saving my report"
2
Ticket created with context
Added to your helpdesk system
ScreenshotSession replayUser info
3
Agent resolves quickly
No back-and-forth needed
Resolved in first contact
Simple Process

Support workflowfrom issue to resolution

Discover how support teams use Quackback to solve customer issues faster with better context.

  • 01
    User submits in-context feedback
    When a user encounters a problem, they use the Quackback widget to report it, automatically capturing session replay and diagnostics.
  • 02
    Ticket created with visual context
    Feedback instantly creates a new ticket in your helpdesk pre-filled with the user's report, screenshots, and session replay data.
  • 03
    Agent resolves faster & smarter
    Support staff can watch the session replay, see the exact issue, diagnose without back-and-forth, and close the ticket quickly.
Elevate your support experience

Ready to delight your customers?

Streamline your support workflow, gain valuable context, and implement insights to improve the entire customer experience.

Get started for free

No credit card required • Free plan available • Simple setup