Gain a competitive edge by truly understanding prospect needs. Collect feedback during trials, identify key objections, and refine your sales process for higher win rates.
Sales professionals face unique challenges when it comes to understanding prospects and closing deals.
Struggling to pinpoint exact pain points and priorities during demos or trials, leading to generic or irrelevant pitches.
Being caught off guard by unexpected objections or feature questions without readily available insights from similar users.
Overlooking signals from existing customer feedback that indicate potential expansion or upsell opportunities.
Leverage direct user & prospect insights to build stronger relationships and accelerate deals.
Stop generic presentations. Use feedback from similar customers or active trial users to understand specific prospect needs and focus demos on their highest-value use cases.
Prepare effectively for tough questions. Access a searchable repository of real user feedback to anticipate common concerns, understand feature nuances, and address objections with evidence.
Turn customer feedback into revenue. Analyze comments and requests from existing customers to proactively identify needs for additional features, higher tiers, or new use cases, fueling upsell/cross-sell.
Identify and remove friction in the trial experience. Collect targeted feedback during onboarding or key trial moments to understand roadblocks, provide timely assistance, and guide high-potential prospects towards purchase.
Discover how sales teams use Quackback to identify and convert high-potential trial users.
Configure an automated Quackback survey asking trial users "What's your main goal?" or "Are you encountering any roadblocks?" after 3-5 days.
Get real-time notifications (via Slack, email, or CRM integration) when a high-value trial user expresses specific needs, confusion, or purchase intent.
Sales reps use these insights to reach out proactively with relevant advice, targeted resources, or a personalized demo, boosting engagement and conversion.
Understand your prospects better, tailor your pitches effectively, and refine your sales approach using direct feedback.